Frequently Asked Questions
Everything you need to know about Sorbus home solutions, shipping, and our quality guarantee.
What materials are used in Sorbus storage products?
We use high-quality, durable materials ranging from breathable non-woven fabrics and BPA-free plastics to sturdy steel frames and sustainable wood, ensuring long-lasting organization for your home.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do Sorbus furniture items require professional assembly?
Most of our products are designed for easy, tool-free or minimal-tool assembly. Each item comes with a detailed instruction manual and all necessary hardware to ensure a quick setup process.
Do you offer international shipping?
Currently, we primarily ship within the United States. We are working on expanding our logistics to reach international customers in the near future. Please subscribe to our newsletter for updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.